Help & Advice Centre

Selling your van can often feel like a daunting prospect. What’s your van worth? Do you advertise it privately and haggle with people on your door step? Can you sell your faulty or non running van? To help answer many of those nagging questions you have, we’ve compiled a list of the most Frequently Asked Questions below.

Customer Services

Do you have a question regarding your vehicle? Thinking about selling but not sure if we’d be interested? You might well be pleasantly surpised. Contact us using our details below and one of our advisors will be happy to help. Alternatively, enter your reg to get an instant valuation.

To allow us to deal with your enquiry efficiently please call and speak to one of our dedicated customer service advisors who will be able to answer any questions you have.

Frequently Asked Questions

How much is my van worth?

We use online valuation tools to quickly and easily determine how much your vehicle is worth, so you can get an idea for what it will fetch in the market.

What payment methods do you offer?

We offer flexible payment options depending on your needs – whether it’s cash or bank transfer, we’ll make sure you receive your funds as soon as possible.

Do I need to arrange transport?

No worries – we provide delivery services if required, meaning all you need to do is wait for us at home while we take care of the rest.

Is there customer support available?

Our team always provides unbeatable customer care because we understand how important this process is for our customers. So don’t hesitate to reach out should you require assistance along the way!

We want to make sure everyone has a pleasant experience when selling their vans to us and that includes providing transparency throughout the entire process from start to finish. Rest assured, with We Buy Broken Vans by your side, it’ll be smooth sailing or rather driving all the way!

How quickly can I sell my van?

Are you looking to quickly sell your van? If so, then you’ve come to the right place. We understand how important it is for people who need to dispose of their vans in a timely and efficient manner. Whether you want to get rid of an old clunker or offload a newer model that has seen better days, we can help you out!

Our 3-step buying process is designed to make the entire process as stress-free as possible.

Here’s how it works:

Step 1: Get in touch with us and give us all the details about your vehicle.

Step 2: We’ll then assess the condition of your van and provide you with a competitive quote.

Step 3: If you accept our offer, we’ll arrange payment and arrange a collection time and location that’s convenient for you.

Selling your car doesn’t have to be a tedious chore. With We Buy Broken Vans, you can benefit from an easy, fast, and hassle-free transaction. So if time is of the essence and you need to move on from your old set of wheels fast – let us know! Our team here at We Buy Broken Vans would love nothing more than helping make sure that process goes smoothly for you.

How will I be paid for my broken van?

At We Buy Broken Vans we offer instant bank transfer the same day we collect your van or a cheque, whichever is most convenient for you.

Do you buy vans from outside the UK?

No, we only buy vans located within the UK.

How soon can I expect payment?

We make payment the instant the van has been collected.

Do you offer a free collection?

Yes, we offer a free collection for all vans purchased.

Is there a minimum age for vans that you buy?

At We Buy Broken Vans, we are dedicated to buying any van, no matter the age, make, or model. We understand that it can be difficult to find a buyer for an older van, and that’s why we make sure to give you the best value for your van. We take pride in our ability to provide excellent customer service and satisfaction, and will do whatever it takes to ensure you are getting the best deal possible.

Do you provide any repair services?

We do not provide any repair services.

Do I need to provide any paperwork when selling my van?

Yes, we require the original V5C document and proof of ownership.

We buy any van with faults like these

Fuel Pump Problem

You may decide you want to repair your van with a broken fuel pump, but if it all seems like too much hassle we are here to help.

Differential Problem

A van with a faulty differential just can’t be safely driven. In older van models particularly, the repair/scrap equation tends to lean to scrap.

DPF Problem

One of the problems with DPF’s is that the problem seems fixed but then re-occurs, which is irritating to be back at position square one.

Gearbox Failure

There are many reasons for gearbox failure, but you can always speak to us for a cost-effective solution to buy your broken van.

Low Oil Pressure

We are happy to buy vans with declared oil pressure faults and do so on a regular basis.

Wiring Loom Problem

With an unknown diagnostic bill and repair costs, many owners turn to a business like ours to sell a van complete with its wiring loom faults.

Timing Chain Problem

We can save you the headache of paying for expensive timing chain replacement and associated costs.

ECU Fault

We Buy Broken Vans regularly buy vans with ECU issues – it’s “bread and butter” business for us.

Turbo Engine Problem

Many manufacturers have cars with this type of engine because of the increased mileage coupled with great performance.

Engine Management Problem

We will buy your van at a fair price even if there is an engine management light showing.

We buys vans from locations far and wide

We buy cars from almost everywhere in the mainland UK, here are a list of just some of the places.

3 steps to selling your vehicle

Agree a fair value

Start by entering your van's registration plate number into our vehicle valuation tool and you'll get a quote in just a few minutes.

No-Quibble Collection

Once you agree to sell your van, we'll find a time to collect it. We work around your schedule to find a time that works.

Instant Payment

Our recovery team will arrive, transfer your cash and get on with taking away your van. It's that simple, so you can sit back and relax.